Everyone who buys insurance cover expects to receive a high-quality claims handling service from their insurer or broker.

At Marsh, we offer a range of services that go beyond claims handling, in order to help organisations cut costs and improve efficiency.

Claims consultancy

After a loss, it is essential to get the business up and running again and to get the settlement right. We employ a team of highly specialised claims professionals who can negotiate with insurers to obtain the best possible terms on your behalf, co-ordinate and manage all aspects of the claim and help you to protect your cash flow, brand and reputation.

Claims audits

We can audit your claims to check, and where necessary, challenge the reserves applied by insurers.

Claims analysis

Understanding claims patterns and common causes can enable you to take action to reduce the number and magnitude of your losses. We can produce reports, analysis and suggested action plans to assist you.

Training

Often claims administration represents only a portion of the work responsibilities of your staff. We can train them in effective claims administration, thus improving efficiency, reducing costs and aiding cash flow through prompt settlement.

Handling of claims within deductibles

Many of our clients are electing to take significant levels of self-insurance, particularly in the case of liability covers. We have a team of liability adjusters who specialise in handling self-insured Employers' and Public Liability claims. They will work closely with you to set up incident reporting and handling procedures and will handle the claim in accordance with your internal customer service requirements.