Safety and quality in the workplace can be improved by better analysing staff behaviour and the systems that support that behaviour.

Such an approach typically leads to better results than rigidly laying down rules and regulations for employees and expecting them to conform.

Critical questions you need to consider include:

• Do you know which behaviors lead to accidents in the workplace?
• Have you created a culture of safety or are you merely tracking accidents?
• Are individual employees, as well as managers, actively involved in the safety program?
• Do you use positive reinforcement or punitive measures to reinforce safety?